INTERNATIONAL ORDERS
Delivery times:
Delivery times for international orders are merely an estimate for metropolitan areas and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control. For more information, see Australia Post’s International Post Guide.
In order to receive your purchase as quickly as possible, we recommend international customers select the International Express option as they are prioritised.
Order Tracking:
All international orders are shipped via Australia Post unless organised otherwise. You will receive an email confirmation with your tracking number once your order is dispatched (check your spam folders. Orders can be tracked at http://auspost.com/track.
Duties & Taxes:
All international orders are exempt from Australian GST (10%). Prices are as marked.
Please note any order purchased from kakaduaustralia.com and shipped to a destination outside of Australia may be subject to import taxes or duties in the country where the order is delivered. As the recipient, you are the importer and must comply with all applicable laws and regulations. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.
Please note that we will only refund the cost of goods and we will not refund shipping for any orders that have been refused to be collected for non payment of duties and taxes.
Returns Policy for International Customers
We do not offer returns for change of mind items purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.
Faulty Items:
If your item/s are faulty or not as ordered, please contact our customer service team. We will be happy to organise the return of your item at no additional cost.
Exclusions:
Unless items are faulty or not as described, we will not accept returns on the following;
- Item/s sold in conjunction with a sale or promotion.
Exchange for Alternative Items:
For exchanges for change of mind items purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.
KAKADU ORIGINS
Richard and his wife Catherine Whillas first constructed their own oilskin cloth using a 'wringer mangler' and a combination of oils and waxes found on the local land. Known for its functionality and durability, this cloth was ideal to protect their family and wharf equipment against the harsh artic winds as they manned the Cappe Jaffa lighthouse.
Eventually parts of the family would go onto manufacture outerwear garments and hats for Australians and later, as word spread, worldwide. It was during this time that "Kakadu Traders Australia" would become a brand, synonymous with quality, comfort, and durability.
50 years on and still under the watchful eyes of the Whillas family, Kakadu Traders Australia supplies tough, reliable products worldwide. Strong canvas, refined oils & waxes and rugged cowhide are amongst the raw materials that give our products the guts to get the job done time & time again.
