INTERNATIONAL ORDERS
Delivery times:
Delivery times for international orders are merely an estimate for metropolitan areas and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control. For more information, see Australia Post’s International Post Guide.
In order to receive your purchase as quickly as possible, we recommend international customers select the International Express option as they are prioritised.
Order Tracking:
All international orders are shipped via Australia Post unless organised otherwise. You will receive an email confirmation with your tracking number once your order is dispatched (check your spam folders. Orders can be tracked at http://auspost.com/track.
Duties & Taxes:
All international orders are exempt from Australian GST (10%). Prices are as marked.
Please note any order purchased from kakaduaustralia.com and shipped to a destination outside of Australia may be subject to import taxes or duties in the country where the order is delivered. As the recipient, you are the importer and must comply with all applicable laws and regulations. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.
Please note that we will only refund the cost of goods and we will not refund shipping for any orders that have been refused to be collected for non payment of duties and taxes.
Returns Policy for International Customers
We do not offer returns for change of mind items purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.
Faulty Items:
If your item/s are faulty or not as ordered, please contact our customer service team. We will be happy to organise the return of your item at no additional cost.
Exclusions:
Unless items are faulty or not as described, we will not accept returns on the following;
- Item/s sold in conjunction with a sale or promotion.
Exchange for Alternative Items:
For exchanges for change of mind items purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.
THE ORIGINS OF
KAKADU TRADERS
Kakadu didn't start in a boardroom. It grew from a family that knew a thing or two about rough weather and making do with what was at hand.
With roots stretching back to the Cape Jaffa Lighthouse on South Australia's rugged Limestone Coast, the Whillas family had long been accustomed to the Southern Ocean throwing everything it had at them. Cold winds, salt spray and hard weather came with the territory.
That practical, make-it-work attitude followed the Whillas family. Using an old wringer mangler and their own combination of oils and waxes, they began developing oilskin cloth tough enough to stand up to Australian conditions.
It wasn't made to win any fashion awards. It was made to work.
That same thinking became the foundation of Kakadu Traders Australia.
Before long, the Whillas family was turning tough fabrics, leather and oilskin into Australian-made hats, jackets and rugged outdoor gear. Word travelled beyond the coast, then beyond Australia. What started with a simple belief in making useful gear properly found its way onto farms, worksites, outback tracks and adventures around the world.
More than 50 years later, we're still a family-run Australian business, and the thinking hasn't changed much.
We believe good gear should earn its keep.
That's why we still work with materials that have some guts to them. Heavy-duty canvas. Refined oils and waxes. Rugged cowhide and kangaroo leather. Australian wool and fur felt. Materials chosen because they can take a knock, collect a few scars and come back tomorrow ready to do it again.
We're not too worried about keeping things spotless.
A scratched leather hat tells a better yarn than a clean one. An old oilskin jacket that's seen a few winters has earned its place by the door. Around here, worn-in beats worn-out.
From the Limestone Coast to the Australian Outback and beyond, Kakadu gear has found its way onto people who travel further, work harder and don't mind a bit of weather.
An Australian family company since 1972.