Exchange Policy

All products can be exchanged or returned within 30 days of purchase. 
Products must be returned in original condition, with tags intact. 
First exchange is free (send back to the address below and we will send out the exchange freight free).

Exchange Procedure

Please include the following: 

  • A copy of your delivery docket or a note with the order number and the returned items listed
  • A description of new size or colour required in exchange
  • Affix appropriate postage to return your parcel with tracking 
  • Return by mail to: 
    Kakadu Traders Australia
    Attn: Returns & Exchanges
    PO BOX 142,
    Belfield NSW 2191

Your refund can only be issued back to the original method of payment, whether that be via Credit Card, Transfer or PayPal. 
Refunds cannot be transferred onto any other card/ bank account. 

Note: Kakadu Traders Australia does not take responsibility of returns lost in transit. Please keep a copy of the tracking number for security.

 

Faulty Products

If your product is faulty, please outline the details of the faulty with clear photograph of the products attached and email to: sales@kakadutraders.com.au 
We will then assess your situation and provide you with a return postage label.

 

Returns & Exchange for International Customers

We do not offer free exchanges for purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.

Return postage is the responsibility of the customer. If you placed your order through PAYPAL you might be eligible to get a refund through PAYPAL for the return shipping costs via this link  PayPal Returns Refund  We will refund the product purchase price.

Faulty Items:

If your item/s are faulty or not as ordered, please contact our customer service team. We will be happy to organise the return of your item at no additional cost.

Exclusions:

Unless items are faulty or not as described, we will not accept returns on the following;

  • Item/s sold in conjunction with a sale or promotion.

Exchange for Alternative Items:

For exchanges for change of mind items purchased outside of Australia please contact customer service. Please note that any postage incurred is the responsibility of the customer.