Exchange and Returns Policy

All products can be exchanged or returned within 30 days of purchase. 
Products must be returned in original condition, with tags intact. 
First exchange is free (send back to the address below and we will send out the exchange freight free).

Returns & Exchange Procedure

Please include the following: 

  • A copy of your invoice number with returned items listed
  • A description of new size or colour required in exchange
  • Affix appropriate postage to return your parcel with comprehensive tracking 
  • Return by mail to: 
    Kakadu Traders Australia
    Attn: Returns & Exchanges
    PO BOX 142,
    Belfield NSW 2191

Your refund can only be issued back to the original method of payment, whether that be via Credit Card, Transfer or PayPal. 
Refunds cannot be transferred onto any other card/ bank account. 

Note: Kakadu Traders Australia does not take responsibility of returns lost in transit. 

Faulty Products

If your product is faulty, please outline the details of the faulty with clear photograph of the products attached and email to:  sales@kakadutraders.com.au we will then assess your situation and provide you with the relevant return information.