Returns & Exchanges

Products may be exchanged or returned within 30 days of purchase
(Conditions apply)

For exchanges, send back to the address below and we will send out the exchange freight free (Australian addresses only)

We cover the return postage back to you once we get it but if you need/want a flat rate return label to send it to us you can grab one here: https://au.kakaduaustralia.com/products/return-label

Alternatively, you can drop into our warehouse and exchange in person.

PLEASE NOTE:

• Products must be returned in original condition, with tags intact.
  
  
• Hats must be returned in original shipping box or equivalent (hat must fit comfortably inside). Hats returned in bags will not be eligible for a refund or exchange as they may become squashed and misshapen in transit and thus not resellable.
  
  
• Clothing must be folded and returned in the clear bag that it was sent.
  
  
• Clearance and sale items are not eligible for free returns but may be exchanged at the buyers expense.

Exchange Procedure

Please include the following: 

• A copy of your delivery docket or a note with the order number and the returned items listed
  
  
• A description of new size or colour required in exchange
  
  
• Affix appropriate postage to return your parcel with tracking. Keep a copy of your tracking number in case as no responsibility is taken if lost in transit.
  
  
• Return by mail to: 
  Kakadu Traders Australia
  Attn: Returns & Exchanges
  PO BOX 142, Belfield NSW 2191
  or
  Exchange in person:
  17A Hugh St, Belmore NSW 2192

Your refund can only be issued back to the original method of payment, whether that be via Credit Card, Transfer or PayPal. 
Refunds cannot be transferred onto any other card/ bank account. 

To pre-purchase a return label for a $12 flat fee follow this link:  https://au.kakaduaustralia.com/products/return-label

Note: Kakadu Traders Australia does not take responsibility of returns or exchanges lost in transit. Please keep a copy of the tracking number for security.

REFUNDS

The products we offer are of the highest quality and packed with care. We are confident that you'll be satisfied with every item you purchase at au.kakaduaustralia.com.

However, if for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price less shipping.

Follow these steps to receive a full refund for the purchase price:

• A note explaining the reason for the return along with your order number or original delivery docket must be included.
  
  
• Securely pack the item(s). All returned items must be in original and resellable condition with all tags to receive a refund.
  
  
• To ensure a fast and accurate refund please ensure that your order number is clearly written on the outside of the box or parcel and include a note or copy of the delivery docket.

Mail by Australia Post to:

Kakadu Traders Australia
ATTN: Returns Department 
PO Box 142
Belfield, NSW 2191
Australia

Your refund will be processed upon receipt of the item and according to your original payment method. Credit Card charges will be credited to the original Credit Card and PayPal payments will be refunded by PayPal Refund Payment.

To pre-purchase a return label for a $12 flat fee follow this link:  https://au.kakaduaustralia.com/products/return-label

Please note that any returns received without a note will be charged a 25% restocking fee.

Faulty Products

If your product is faulty, please outline the details of the faulty with clear photograph of the products attached and email to: gethelp@kakaduaustralia.com.au 
We will then assess your situation and provide you with a return postage label. Please note:

• Hats must be returned in original shipping box or equivalent (hat must fit comfortably inside). Hats returned in bags will not be eligible for an exchange as they may become squashed and misshapen in transit and a proper assessment can not be conducted.
  
  
• Clothing must be folded and not scrunched.

Returns & Exchange for International Customers

We do not offer free exchanges for purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.

Return postage is the responsibility of the customer. If you placed your order through PAYPAL you might be eligible to get a refund through PAYPAL for the return shipping costs via this link  PayPal Returns Refund  We will refund the product purchase price.

Faulty Items:

If your item/s are faulty or not as ordered, please contact our customer service team. We will be happy to organise the return of your item at no additional cost.

Exclusions:

Unless items are faulty or not as described, we will not accept returns on the following;

• Item/s sold in conjunction with a sale or promotion.

Exchange for Alternative Items:

For exchanges for change of mind items purchased outside of Australia please contact customer service. Please note that any postage incurred is the responsibility of the customer.